14-Day Returns: We want you to love your CHWDRY pieces. If something isn't quite right, you may return unworn, undamaged items within 14 days of delivery for a full refund.

Conditions: Items must be in their original condition with all tags attached and in the original packaging.

Final Sale: Sale items and pieces purchased during promotional events may not be eligible for return. Please check product details before purchasing.

Step 1: Contact us at admin@chwdry.co.uk within 14 days of receiving your order. Please include your order number and reason for return.

Step 2: We'll provide you with return instructions.

Step 3: Carefully package your item(s) with all original materials and ship to the address provided.

Note: Return shipping costs are the responsibility of the customer unless the item is defective or we made an error.

Size or Style Exchanges: We currently do not offer exchanges. If you'd like to exchange an item for a different size or style, please follow the return process and place a new order for your preferred piece.

Defective Items: In the rare case that your jewellery arrives damaged or defective, please contact us immediately. We'll arrange for a replacement at no additional cost to you.

Timeline: Once we receive your return, please allow 7-10 business days for inspection and processing.

Refund Method: Refunds will be issued to your original payment method. Please note that depending on your bank or credit card company, it may take an additional 5-10 business days for the refund to appear in your account.

Notification: You'll receive an email confirmation once your return has been processed and your refund has been initiated.